Have you noticed that patients who are unsatisfied with their visit to your office are more likely to leave a negative review online than your satisfied longtime patients are to leave a positive review?
“The satisfied patients just make another appointment. The patients that have billing issues or have long wait times bash us online.” — Dr. Wright, DoctorConnect customer
The nature of the internet is biased and tends to lean toward negative reviews. This is an inconvenient truth. Put yourself in a potential patient’s shoes. You are researching online and looking for a healthcare provider. Would you choose one who has a relatively high number of negative reviews or a practitioner with overwhelming positive feedback?
Our Reputation Management add-on feature helps rating sites work for you, rather than against you, by driving your satisfied patients to leave reviews. With a constant stream of positive feedback and ratings on sites such as Google and Healthgrades, your practice name is more likely to rank higher in search engines. With more visibility comes more new and returning patients.
DoctorConnect has developed a two-tier system designed to engage your patients and encourage positive reviews:
1. Quality of Care Surveys: Are your patients satisfied with your service? Is your staff operating at an optimal level? Are you doing everything you can to retain your current patients? Leverage the power of our fully responsive, seamlessly designed survey tool to answer and address these questions.
Use our standard template for guidance or design a custom survey, and our automated system sends it to patients the day after an appointment. In addition to customizing your own surveys, you have the ability to send them out based on provider, procedure, or location.
Once a patient completes a survey, vital feedback is available instantly, so you can identify your strengths, improve any pain points, evaluate different departments within your organization, and generally measure satisfaction levels. It’s all there at your fingertips with our visual report (complete with individual scores, graphs for comparison, and many more tracking tools).
2. Convenient Access to Review Platforms: Once your surveys are in, we help you even the online review playing field. When we hear from a highly satisfied patient, we thank them for their response and provide them with a convenient link to share their experience online. You’ll find that satisfied patients are generally happy to help others experience the same level of expertise and care they received. It’s as easy as a few clicks!